Website Privacy Policy & Website Terms of Use
Website Privacy Policy – kwikpsych.com
Last Updated: 12/08/2025
Kwik Psych Clinics PLLC (DBA KwikPsych) (“we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, and protect information when you visit kwikpsych.com (the “Site”).
This policy describes our public website only. If you are a patient, your medical information (Protected Health Information or PHI) is governed by our HIPAA Notice of Privacy Practices and our clinical policies, not this website policy.
Information We Collect
a. Information You Choose to Give Us
When you use our Site, you may choose to share basic contact information, for example:
- Your name
- Phone number
- Email address
- Any message you type into a general contact form
We use this information only to respond to you, answer questions, and help you request or schedule services.
Please do not include detailed medical or sensitive personal information in general contact forms. For health‑related details, we will direct you to our secure, HIPAA‑compliant forms or other approved channels.
b. Appointment and Intake Forms (HIPAA compliant forms)
When you fill out an appointment or intake form on our Site, the form is actually hosted on a HIPAA‑compliant platform. Any health‑related information you enter there is:
- Sent directly to Form over an encrypted connection
- Stored on Form’s secure, HIPAA‑compliant servers
- Not stored on our public website server
c. Information Collected Automatically
When you visit the Site, our hosting provider and website software may automatically collect technical information such as:
- IP address and general location (city/region)
- Browser type and device type
- Pages you visit and how long you stay
- Referring website or search term
This information is collected using cookies and similar technologies and is used in aggregate to understand how the Site is used and to improve performance. It is not used to make medical decisions about you.
How We Use Website Information
We may use the information collected through the Site to:
- Respond to your questions and contact requests
- Help you request or schedule appointments
- Improve the design, performance, and security of the Site
- Maintain records of website performance and security
- Comply with legal or regulatory requirements, if necessary
We do not sell or rent your personal information.
Where and How Your Information Is Stored
- Our Site is hosted on secure servers.
- Contact form entries (name, phone, email, message) are stored directly on our HIPAA compliant servers.
- We do not store PHI or detailed medical records on our public website server.
- Health‑related appointment and intake information is handled through secure form and other HIPAA‑compliant systems separate from this Site.
Security
We take reasonable steps to protect information collected through the Site, including:
- Using SSL/HTTPS so that data sent between your browser and our Site is encrypted
- Limiting administrative access to authorized personnel only
- Using security tools (such as firewalls and monitoring) through our hosting provider and website software
No website or internet transmission can be guaranteed 100% secure. We cannot promise that unauthorized access, hacking, or other breaches will never occur, but we are committed to responding promptly and appropriately if we suspect a security issue.
Cookies and Analytics
Our Site may use cookies and similar technologies to:
- Remember basic settings (such as language preferences)
- Understand how visitors use the Site
You can usually adjust your browser settings to block or delete cookies. Some features of the Site may not work properly if cookies are disabled.
Third‑Party Services and Links
Our Site may link to or embed services from third parties, such as:
- Appointment and intake forms
- Maps, videos, or other external content
These third parties have their own privacy policies and terms. We are not responsible for the privacy practices or content of other websites. We encourage you to review their policies before sharing information with them.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 through the public Site. If you believe we have collected information from a minor through the Site, please contact us so we can investigate and take appropriate steps.
Your Choices
You may:
- Choose not to provide contact information via the Site
- Ask us to update or correct basic contact details you previously provided
- Unsubscribe from any non‑essential email communications
If you are a patient and want to exercise your rights related to your medical records or PHI (access, amendments, restrictions, etc.), please refer to our HIPAA Notice of Privacy Practices and contact us using the instructions in that notice.
Changes to This Website Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated policy.
How to Contact Us
If you have questions or concerns about this Website Privacy Policy, please contact:
KwikPsych Administrator
12335 Hymeadow Dr, Ste 450, Austin, TX 78750
Email: info@kwikpsych.com
Phone: (737) 367‑1230
Fax: 737-221-5820
Website Terms of Use – kwikpsych.com
Last Updated: 12/08/2025
These Website Terms of Use (“Terms”) govern your use of kwikpsych.com (the “Site”). By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
These Terms apply only to your use of our public website. They do not replace our clinical policies, Telehealth Policy, HIPAA Notice of Privacy Practices, Good Faith Estimate information, or Clinic Policy & Financial Responsibility, which apply to patients receiving care.
Informational Purpose Only – No Medical Advice
The Site provides general information about KwikPsych and mental health topics. This information:
- Is for educational and informational purposes only
- Is not medical or psychiatric advice
- Does not diagnose or treat any condition
- Is not a substitute for care from a qualified health professional
Use of the Site does not create a provider‑patient relationship with KwikPsych or any of our clinicians. A clinical relationship is formed only through our formal intake and consent processes, not by viewing the Site or sending a message through it.
NOT FOR EMERGENCIES OR CRISIS
This Site must not be used for emergencies or urgent situations.
If you are experiencing a medical or mental health emergency or are in immediate danger:
Call 911
Go to the nearest emergency room
Call or text 988 (Suicide & Crisis Lifeline), or
Use your local crisis services
WE DO NOT PROVIDE EMERGENCY OR CRISIS SERVICES THROUGH THIS SITE, EMAIL, OR CONTACT FORMS.
Who May Use This Site
By using the Site, you represent that:
- You are at least 18 years old (or the age of majority in your location); and
- You will use the Site only for lawful purposes and in accordance with these Terms.
If you are using the Site for someone else (for example, to gather information for a family member), you are responsible for how you use the information.
Acceptable Use
You may use the Site to:
- Learn about our services and providers
- Request information or contact us
- Access educational content we choose to provide
You agree not to:
- Use the Site in any way that violates applicable law
- Attempt to gain unauthorized access to our systems or data
- Interfere with or disrupt the operation or security of the Site
- Introduce malware, viruses, or other harmful code
- Use automated tools (such as bots or scrapers) to harvest data from the Site without our permission
- Misrepresent your identity or impersonate others
We may limit or stop access to the Site if we believe these rules are being violated.
Intellectual Property
Unless otherwise noted, the content on the Site (including text, logos, images, graphics, and layout) is owned by or licensed to KwikPsych and protected by law.
You may view and print content from the Site for your personal, non‑commercial use only. You may not:
- Copy large portions of the Site
- Modify or create derivative works based on Site content
- Use our content for commercial purposes without our written permission
- Remove any copyright or trademark notices
User Communications
When you send information through our contact forms or by email:
- You agree that the information you provide is accurate and not misleading.
- You understand that general website forms and standard email may not be encrypted and should not be used for detailed medical or sensitive information.
- We may use your information to respond to your inquiry, help schedule appointments, or provide requested information.
For health‑related details, we may direct you to use our secure, HIPAA‑compliant forms or other approved channels.
Third‑Party Links and Services
The Site may include links to third‑party websites or services (for example appointment forms, maps, or external resources). These sites are not controlled by KwikPsych.
We are not responsible for the content, privacy practices, or security of third‑party websites. Your use of those sites is at your own risk and subject to their own terms and policies.
No Warranties
The Site and all content are provided on an “as is” and “as available” basis. We do not guarantee that:
- The Site will always be available, error‑free, or secure; or
- The information on the Site is complete, current, or free of mistakes.
To the fullest extent allowed by law, we disclaim all warranties, whether express or implied, including warranties of accuracy, fitness for a particular purpose, or non‑infringement.
Limitation of Liability
To the fullest extent permitted by law, KwikPsych and its clinicians, owners, and staff will not be liable for any damages resulting from:
- Your use of, or inability to use, the Site;
- Your reliance on information obtained from the Site; or
- Any errors or omissions in the Site’s content.
Your use of the Site is at your own risk.
Changes to These Terms
We may change these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page.
If you continue to use the Site after changes are posted, you are accepting the updated Terms. If you do not agree with the changes, you should stop using the Site.
Governing Law
These Terms are governed by the laws of the State of Texas & State of California, without regard to conflict‑of‑law principles. Any disputes relating to the Site or these Terms will be handled in the appropriate courts, unless applicable law requires otherwise.
Contact Information
If you have questions about these Terms of Use or about our Site, please contact:
KwikPsych Administrator
12335 Hymeadow Dr, Ste 450, Austin, TX 78750
Email: info@kwikpsych.com
Phone: (737) 367‑1230
Fax: 737-221-5820